職位描述
崗位職責• Assist patients with the registration process and book future appointments for patients 協(xié)助患者登記信息、為患者做預約服務• Settle patient accounts by processing invoices and collecting payments from patients為患者結(jié)賬、開發(fā)票• Coordinate with medical team or service related department to provide patient UFH standard service. 與醫(yī)療團隊或相關(guān)服務部門協(xié)調(diào)以向患者提供和睦家高水準服務• Provide a high level of customer service to patients by responding to patient inquiries via phone, email, or in person. 對患者的來電來郵或親自登門咨詢提供高品質(zhì)的客戶服務任職條件1. Associate college degree preferred;大專大專以上學歷者優(yōu)先;2. Working experience in cashiering/reception/customer service preferred;有出納/接待/客戶服務工作經(jīng)驗經(jīng)驗者優(yōu)先;3. Language skills in Chinese and English,Cantonese,verbal and non-verbal4. Communicating skill in interacting with patients5. Coordinating skill in dealing with problems6. Basic knowledge of Reception and Cashiering;7. Good knowledge of Microsoft Word and Excel;8. Basic understanding of customer service;9. Basic understanding of healthcare industry職位概述1. Ensure that the scheduling and registration process for the patient is completed accurately and efficiently保證準確無誤并高效地完成患者的預約和登記2. Respond to patient inquiries and educate them on UFH-level policies and procedures.有效回應患者的疑問并根據(jù)和睦家的政策和流程幫教患者3. Assist with generating patient invoices and processing patient payments to ensure thatpatient’s accounts are settled. 協(xié)助打印發(fā)票、為患者結(jié)賬4. Coordinate with insurance companies to ensure that patient has active medicalcoverage for the services that they receive at UFH. 與保險公司溝通協(xié)調(diào)以確保患者在和睦家所接受的醫(yī)療服務在被保險的范圍內(nèi)5. Assist Supervisor/Manager with any new initiatives or special projects. 協(xié)助主管/經(jīng)理完成新的任務或額外項目6. Can accept shift work. 能接受輪班工作，不保證周末休息部門概述United Family Hospitals & Clinics is a pioneering, international standard healthcare organization in China, our sole mission is to provide comprehensive, integrated healthcare services in a uniquely warm and caring patient and family service-oriented environment.和睦家醫(yī)療集團是中國境內(nèi)第一家按國際標準設立、診療技術(shù)領(lǐng)先的綜合性醫(yī)療機構(gòu)，我們的宗旨是：在家庭般溫馨舒適的就診環(huán)境里，為患者提供獨特的、全方位的醫(yī)療服務。廣州和睦家門診部已獲得國際醫(yī)院聯(lián)合認證委員會（JCIA）的國際認證，這代表為患者提供最高等級衛(wèi)生保健服務的不懈努力所獲得的成就。 JCI 的認證表示和睦家門診部已經(jīng)屹立于世界頂級醫(yī)院之林，從而確保患者獲得最佳的關(guān)懷和安全。廣州和睦家門診部于2008年10月成立，位于越秀區(qū)廣州大道中301號人保大廈附樓首層。在建的廣州和睦家醫(yī)院預計將于2016年開業(yè)，位于海珠區(qū)珠江琶醍附近。門診部交通指南：公交在南方日報社站下車，地鐵五號線五羊邨C出口前行約200米。公司網(wǎng)址：http://guangzhou.ufh.com.cn為什么選擇和睦家這里的文化鼓勵和吸引有理想有才能的員工全英文的工作壞境充滿挑戰(zhàn)，各國文化在這里相互融合完善健全的薪資福利體系為每一個員工提供經(jīng)濟保障和動力我們鼓勵員工更好的實現(xiàn)自我價值，理解“我可以使醫(yī)院變得不同”致力于為員工提供各種培訓和發(fā)展機會薪資福利我們?yōu)閱T工提供良好的待遇，包括：薪金待遇1.基礎(chǔ)工資2.年終獎金3.基于工作成績的年度工資增長福利1. 政府退休金2. 政府醫(yī)療保險3. 住房基金4. 失業(yè)保險5. 工傷補助6. 補充性商業(yè)醫(yī)療保險7. 員工健康福利8. 第一年起可享受每年20天年假United Family Hospitals & Clinics is a pioneering, international standard healthcare organization in China, our sole mission is to provide comprehensive, integrated healthcare services in a uniquely warm and caring patient and family service-oriented environment.和睦家醫(yī)療集團是中國境內(nèi)第一家按國際標準設立、診療技術(shù)領(lǐng)先的綜合性醫(yī)療機構(gòu)，我們的宗旨是：在家庭般溫馨舒適的就診環(huán)境里，為患者提供獨特的、全方位的醫(yī)療服務。廣州和睦家門診部于2008年10月成立，位于越秀區(qū)廣州大道中301號人保大廈附樓首層，公交在南方日報社站下車，地鐵五號線五羊邨C出口前行約200米。公司網(wǎng)址：http://guangzhou.ufh.com.cn
