職位描述
職位職能:
??售前/售后技術支持工程師??售前/售后技術支持主管
職位描述:
Purpose of the Job:
To be responsible for supporting Project Sales Manager in before-sales, after-sales, bidding etc.
向項目銷售經理提供售前、售后、標務等方面的支持。
Tasks & Responsibilities:
-To be responsible for training of the products in projects.
負責項目所用產品的培訓。
- To be responsible for project after-sales service management.
負責項目售后服務管理。
- To be responsible for supporting project sales manager in bidding. establishing and maintaining the repairing and onsite service system which promised in bidding, coordinating with repair department in HQ.負責在項目投標中支持項目銷售經理，建立和維護投標承諾的維修和現場服務體系，與總部維修部協調維修事宜。
- To be responsible for establishing and managing project service spot at required places.根據要求，負責建立和管理項目服務網點。
- To be responsible for establishing and maintaining after-sales service policies, processes and filling of the project.
負責建立和維護項目售后服務政策、流程和文檔。
- To be responsible for technical support through telephone.
通過電話給予相關技術支持。
- To be trainer backup for salesman at customer seminar.
在客戶會議中為銷售人員做培訓支持。
- Other assignments by the superior.
上級主管交給的其他工作。
Basic Education:
College degree above, majoring in hearing大專以上學歷，聽力學專業
Work Experience:
5 years technical support experience or above, with the knowledge of hearing aid industry experiences is a must. 五年以上技術支持工作經歷，有助聽器行業工作經歷。
Personal Competencies:
- Ability to work under pressure能承受工作壓力
- Willingness to perform and result orientation業績良好，以結果為導向
Social Competencies:
- Customer oriented 有良好的客戶服務意識
- Credibility誠信
- Integration and contribution in team有團隊合作經驗
- Communication abilities and ability to assert oneself良好的溝通能力
Language(s) / Level:
Chinese (Native speaker), good command in English for both oral and written.
企業簡介
您想發展自我和獲得成功嗎？峰力聽力技術（上海）有限公司為您提供機會!
峰力集團創始于1947年，總部設在瑞士蘇黎世，是一家專門從事聽力技術研究、聽力產品開發、生產與銷售的跨國企業。近六十年來，峰力集團始終致力于改善聽障者的生活?；谌虬l展戰略的需要，峰力集團在2000年收購了總部位于加拿大安大略省的優利康聽力公司。通過這次成功的并購活動，峰力集團一舉成為世界第三大聽力產品制造商，全球競爭實力更加雄厚。2005年4月峰力中國總部定址上海。
公司的信條是：只有通過人的努力，組織才能取得真正的成功?，F特邀有才華、樂于接受挑戰的您加入我們的團隊。如果您愿意在個人或團隊中發展自我，峰力聽力技術（上海）有限公司歡迎您的加入！
Are you driving to growth and success?
Phonak Group (China) is the place for you. For 40 years, Phonak Group (China) has been committed to making life better for people with hearing loss. This means a commitment to developing hearing solutions that incorporate special features to solve the everyday problems and concerns people have with hearing loss and hearing aids.
Phonak Industries was founded in 1965 by a team of dedicated experts who wanted to focus on developing a product that would improve the challenges of people with hearing loss. In January 2001, The Phonak Group,a Switzerland based world leader in hearing healthcare products, acquired Phonak Industries. The Phonak Group is comprised of two hearing instrument divisions, Phonak and Phonak Group (China), as well as Phonak Communications, a developer of wireless communication devices. Today, the Phonak Group is one of the top three hearing aid manufacturers and, with annual production currently around 800,000 units, has a market share of 15% worldwide.
Phonak Group (China) is headquartered in Xuhui District, Shanghai. Our corporate culture is people value, which highly estimates and continuously supports every creative contribution to reaching our goal. We are committed to giving all our employees the chance to learn, advance in their jobs and add value for our users.
Phonak Group (China) is currently expanding its activities in Asia, and is looking for people with a higher caliber who want to be challenged and rewarded for meeting individual and company goals.
If you thrive to grow and can perform efficiently individually or in a team, Phonak Group (China) is the place for you!
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