職位描述
Job Summary職位概述:
For handle customer technical inquiry and trouble shooting case by the hotline.
通過(guò)熱線電話處理客戶的技術(shù)咨詢與解決客戶的問(wèn)題.
Main Tasks & Responsibilities主要工作職責(zé) :
1. Responsible for handle customer technical inquiry and trouble shooting by phone
通過(guò)電話處理用戶的需求和問(wèn)題
2. Good use of remote diagnosis tools, Customer information Management System, telephony system, other web tools to fulfill customer service request and record communication
熟練使用遠(yuǎn)程診斷工具，客戶信息管理系統(tǒng)，電話系統(tǒng)，和其他Web工具，以滿足用戶的需求
3. Ability to handle of reagent trouble shooting, as well as software and/or hardware trouble shooting
熟悉試劑的使用方法和注意事項(xiàng)，以及軟件和/或硬件的問(wèn)題處理
4. Follow up with open case processing until we close case
日常case的跟進(jìn)工作
5. Relocate to field service/application team in order to renew technical knowledge and service experience
區(qū)域現(xiàn)場(chǎng)服務(wù)，以鞏固和更新技術(shù)知識(shí)和工作經(jīng)驗(yàn)
6. Use service standard words and treat our clients warm, polite and satisfy our customers
使用服務(wù)標(biāo)準(zhǔn)用語(yǔ)，服務(wù)用戶，讓用戶滿意
7. Fulfill the working arrangement and be responsible for relocate work. To ensure timely completion of individual KPI
合理安排工作，完成個(gè)人KPI
8. Constantly learning new knowledge and actively attend company technical and soft skill training program
積極學(xué)習(xí)新的產(chǎn)品知識(shí)，參加各項(xiàng)技術(shù)和技能的培訓(xùn)
9. Other task assigned by line manager/supervisor
直線經(jīng)理/主管分配的任務(wù)
Basic Requirements of the Job基本任職資格:
Education & Qualifications教育背景與專業(yè)資格:
1. Bachelor/Masterstudent (graduate in 2020)in Clinical Diagnostics or Appropriate Science or Medical discipline
醫(yī)學(xué)檢驗(yàn)或醫(yī)學(xué)類相關(guān)學(xué)科本科及以上在讀本科或研究生（2020年畢業(yè)）.
2. Good at English spoken and writing; Good computer skill in office software
熟練使用英文和辦公軟件.
3. Speaking in a clear voice, mandarin standard, good team communication skills and understanding capability
熟練使用普通話，良好的溝通與理解能力.
4. Good communication skills, good sense of customer service
熟練的客戶溝通能力與服務(wù)意識(shí).
5. Good-natured, patient, responsible, with team work spirit, be able to work under pressure and conflict management capability
有耐心與責(zé)任心，并有良好的壓力承受能力.
Leadership Competencies領(lǐng)導(dǎo)能力：
Leadership competencies at proficient level, in line with corporate framework
參照羅氏集團(tuán)領(lǐng)導(dǎo)能力標(biāo)準(zhǔn)和要求，領(lǐng)導(dǎo)能力達(dá)到熟練水平
招聘城市：上海
